rajabola Casino & Sportsbook Data Care

This page describes what data we collect when you use rajabola, how we protect it, and what rights you have over your personal information. We collect personal details to verify your identity, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with anti-fraud regulations. We do not sell your data to third parties, and we encrypt sensitive information in transit and at rest.

When you open a rajabola account, you provide your full name, date of birth, email, phone number, and national ID number. We use this information for account verification (KYC), fraud prevention, and withdrawal processing. Your account activity (stakes, results, payouts) is logged for auditing and dispute resolution. We store this data securely on servers located in geographically distributed data centres.

This policy applies to all users in supported jurisdictions where our services are available. We comply with applicable data-protection laws and maintain transparent practices around data collection, retention, and deletion. If you have questions about how we handle your data, contact our support team via in-app help or email.

What Data We Collect at rajabola

When you register a rajabola account, we collect your full name (as it appears on your national ID or passport), date of birth, email address, and phone number. These details are mandatory for account creation and identity verification.

For KYC verification, we collect a clear photo of your national ID or passport. In some cases, we request proof of address (utility bill, bank statement, government letter) dated within the past three months. These documents are scanned, encrypted, and stored in a secure document management system separate from your main account profile.

Our platform logs your account activity: every game you play, stakes you place, results you receive, payouts credited, and withdrawals requested. We also log your login history (date, time, IP address, device type) for fraud detection and account recovery.

How We Use Your Data on rajabola

We use your personal data for the following purposes:

• Account verification: We match your provided name and ID against government databases (where permitted) to prevent fraud and duplicate accounts.
• Payment processing: We share your payment details with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) to execute deposits and withdrawals.
• Compliance: We retain account activity logs to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations required by applicable jurisdiction laws.
• Fraud prevention: We analyse login patterns, stake behaviour, and withdrawal requests to detect suspicious activity. If we flag unusual activity, we may suspend your account pending verification.
• Customer support: We use your contact details (email, phone, in-app messaging) to respond to your support requests, withdrawal questions, or account recovery needs.
• Marketing (optional): If you opt in, we send promotional emails about new game launches, seasonal bonuses, or Liga 1, Piala AFF, or Piala Indonesia tournament coverage. You can unsubscribe anytime.

Third-Party Data Processors & Your rajabola Privacy

We share your data with the following categories of third parties, all bound by data-protection agreements:

Identity verification providers: We may use third-party identity verification services to validate your national ID or passport against government records (where permitted by local law). These services receive your personal data on a need-to-verify basis and do not retain it after verification.

Fraud detection services: We use third-party tools to analyse transaction patterns and flag suspicious behaviour. These tools receive anonymised transaction data (stakes, withdrawal amounts, frequency) but not your personal name or ID number.

Cloud infrastructure providers: Our servers are hosted on cloud platforms that may be located outside Indonesia (e.g., Singapore, Australia). These providers are under strict data-centre security agreements and do not access or use your data for their own purposes.

Data Retention & Deletion on rajabola

If you request account deletion, we anonymise your personal data but retain encrypted transaction logs for compliance purposes. Your name, ID number, email, and phone are permanently deleted from our active systems within 30 days of your deletion request. However, backup copies may exist in archived servers for an additional 90 days before final purge.

Payment method details (bank account numbers, mobile banking codes) are deleted immediately upon account closure and cannot be recovered by you or us.

We delete promotional marketing records (email subscription history, marketing consent logs) within 14 days of you unsubscribing or closing your account.

Cookies & Tracking on Your rajabola Experience

Our platform uses cookies to maintain your login session, remember your language preference, and store your betting history locally on your device (for faster page loads). We use first-party cookies only—we do not embed third-party tracking cookies from advertisers or analytics firms.

Session cookies expire when you log out or close your browser. Persistent cookies (e.g., language preference, device recognition) expire after 12 months of inactivity and are deleted from your device. You can clear cookies anytime via your browser settings; clearing cookies will log you out and reset your preferences.

We use basic analytics (pageviews, time on page, most-used features) to improve our platform. This analytics data is aggregated and anonymised—we do not link analytics events to your personal name or account. Analytics data is retained for 12 months and then deleted.

Your Rights Regarding Data on rajabola

You have the following rights with respect to your personal data:

• Right to access: You can request a copy of all personal data we hold about you. We respond within 14 days with a downloadable file (JSON or CSV) containing your profile, transaction history, and verification documents.
• Right to correction: If your personal data is inaccurate or incomplete, you can request correction. We update your account within 3 business days and confirm the change via email.
• Right to deletion: You can request deletion of your account and all associated data (subject to the retention periods described above). We confirm deletion within 30 days.
• Right to portability: You can request a copy of your data in a machine-readable format (JSON) suitable for import into another service.
• Right to object to marketing: You can unsubscribe from promotional emails anytime via the unsubscribe link in each email or by updating your notification preferences in your account settings.

To exercise any of these rights, contact our support team via in-app help or email. We ask you to verify your identity (provide your account email and a recent screenshot of your account dashboard) before fulfilling requests.

Security & Data Protection Practices

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed using modern cryptographic algorithms and is never stored in plain text. Your sensitive details (ID number, payment methods, transaction amounts) are encrypted at rest using AES-256 encryption.

Our servers are housed in secure, geographically distributed data centres with physical access controls, surveillance, and redundant power supplies. We perform regular security audits and penetration testing to identify and remediate vulnerabilities.

We do not guarantee 100 percent security—no system is perfectly secure. However, we maintain industry-standard security practices and comply with applicable data-protection regulations.

Data Localisation & Cross-Border Transfers

Your data may be stored on servers located outside Indonesia (e.g., Singapore, Australia). When your data is transferred across borders, it remains encrypted in transit and is subject to the same security protections as data stored locally. We do not transfer data to jurisdictions with weaker data-protection standards than Indonesia's applicable laws.

If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang and your data is processed outside Indonesia, you acknowledge this cross-border transfer and consent to it by using rajabola.

Policy Changes & Contact Information

We may update this privacy policy to reflect changes in our practices or applicable laws. We notify users of material changes via email at least 30 days before the change takes effect. Continued use of rajabola after the change date constitutes acceptance of the updated policy.

If you have questions about our privacy practices, contact our support team:

• In-app support: Use the Help section within your rajabola account for data questions.
• Email: Send privacy queries to our support email address (listed in the Help section).
• Data subject requests: Submit formal data access or deletion requests via email; we respond within 14 days.

Final Privacy Commitment

We are committed to protecting your personal data and maintaining your trust. Our data practices are designed to be transparent, secure, and compliant with applicable laws. We do not treat your data as a commodity; it is a responsibility we take seriously.

If you discover a data breach or suspect unauthorised access to your rajabola account, contact our support team immediately. We investigate breaches promptly and notify affected users as required by law.

Your privacy is central to our operation. We encourage you to review this policy regularly and contact us with any concerns or questions about how we handle your data.

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